Sherlena A

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Verified Reviewer

Somebody order some in my name bck Herr and I’ve talked with y’all and claim I was good but now y’all done started bck billing me for no reason

Im not paying for nothin I didnt order period i contact yall back Herr about that and I see yall aint doin yall job
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Preferred solution: Found out who order some in my name

Stephanie K Ktb

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Verified Reviewer
| map-marker Red Oak, Texas

Haven't received my refund

I ordered the dress two months ago. It never came. I canceled the order and I still havent received my money.
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User's recommendation: Not at all

Stephanie K Ktb

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Verified Reviewer
| map-marker Red Oak, Texas

Bad business I’ve been waiting on the address 30 days never received that I request a refund and it’s been another 30 days and I haven’t received that I would not buy anything else from midnight velve

I have not received my refund for $134 and it's been over 30 days when they told me it would have hit my account last Monday and it have it
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Anonymous
map-marker Framingham, Massachusetts

Make a payment

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My review is that I was very pleased with my purchase. It was brought for a good friend's anniversary. I do recommend this company to others.
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User's recommendation: My purchase was very satisfactory.

Hilda L Qwt

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Verified Reviewer

Need to speak to a representative

I really need to return an chaise lounge chair, but dont have box. Its totally not what wants. Need to speak to representatives
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Preferred solution: Return or replace with another item

Anonymous
map-marker Columbia, South Carolina

Order status

The customer service agent was very pleasant. She was also knowledgeable about the service and products.I would highly recommend
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Anonymous
map-marker Kannapolis, North Carolina

I wanted to make arrangements to pay my old bill.

I couldnt get anyone to help me. Due to a long illness and various situations in my life I could not pay my bill. I want to correct this
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User's recommendation: Have informative representatives to help me

Anonymous
map-marker Macon, Georgia

About a order

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Order that I order was not on my account,it was put on someone else card I would know if I had not call, to check on my order It was a bad experience This is how i am feeling Sad?
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User's recommendation: I not feeling it

Nancy H Znc

Close account

Please close my account. Always follow up if request sccount to be close request bt telephone over a month ago still showing on ctefit report as being open.
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Cons:
  • Do not close open accounts

Preferred solution: Account being closed

Anonymous
map-marker San Francisco, California

Continual programs with account information

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My cell phone number is never reflected on my account. Relayed the problem SEVERAL TIMES and NO adjustments done. Trying to pay the bill. OneN
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Anonymous
map-marker Zanesville, Ohio

Y’all try to do my mom wrong saying she owed money when she don’t on her bill her name is Marva Haliburton

She paid her bill off and it was at 0.00 and then yall tried to send her a bill for 45.00 then said it was really 34.00 Im not sure so I went and faxed the bills to ur company for my mom! Cause it was at a 0 balance! The woman couldnt believe a bill said that and if it was they was gonna delete the bills! You customer Service lies and makes mistakes and tries to blame theyre mistakes in customers! Not right my mom isnt paying no more money to your company
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User's recommendation: Don’t mess with this company

Anonymous
map-marker Manteo, North Carolina

Make a payment

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I don't understand why I received this email. I have no complaint with midnight Velvet! I'm definitely not a pissed customer.
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Kenneth M Oop

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Verified Reviewer

Dispute

Cannot get hold of a real person My order was shipped to me incomplete I dont want the rest of the order shipped because Christmas has come and gone
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Loss:
$20

Preferred solution: Price reduction

Anonymous
map-marker Ponchatoula, Louisiana

Close account

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I telephoned your established to inform a representative that since I am not using the account, to please close it so that it can be removed from my credit report as available credit.
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Latesia Uoi
map-marker Houston, Texas

I Have Been a Customer Of Midnight Velvet For 20 Years Or More. This Is The First Time That I Have Read This Blog! I Have Never Had One Problem With Them, And My Home Is Filled With Very Nice Things!

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I Have Enjoyed Shopping With This Company For Over Twenty Years! I Have Beautiful Possessions! Nothing To Complain About! Thank You Sincerely And MERRY CHRISTMAS
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User's recommendation: I Have NEVER Had a Problem In Twenty Years And I Am a Very Picky and Selective Person!