January 16, 2018 There is nothing good about midnight velvet, customer service is horrible they have incompetent people working in that department. Midnight velvet sent me a statement that clearly SAYS THE TOTAL AMOUNT I OWE, so I went on line to make the payment,...Read more
I didn't like
- I wish i can give them a zero
very unhappy with product. the dress was not a good quality of velvet. I gave the bonnet dryer to someone as a christmas gift and the dryer don"t get hot. Will be senting back the dryer. the catalog have the product looking good but bad quality. this was my first time...Read more
I didn't like
- Product was not up to my appoval
On November 27th I made an order for christmas which entailed gifts and pajamas. The order was stalled until December 4th when i called to get the delivery status. I was told the order did not ship because they could not obtain my credit report. Credit Report?!! They...Read more
Midnight Velvet - Very disappointed with Bed Spread
I purchased the turquoise peacock bed spread. I didn’t open the package till 4 weeks later due to an illness. It had dark spots on it, as if it was used and repackaged. Really! I wasn’t able to return due to the time frame so I followed the care instructions and the spots are still there and I am still paying for it. Lesson learned on not opening package immediately and the quality of product.
Midnight Velvet - Bad service
I placed an order for three items the three items came and I could not fit them they were too big or items were returned Midnight Velvet then sent me a bill for $40 I called and I'm told that's shipping why am I being billed for shipping for items that were returned
Midnight Velvet Staff Review
I love everything I have ordered. The CSR's are very knowledgeable about their products, very courteous. I have never had to return anything!!
Short Review on February 20, 2017
Trying to make a payment online. I make $25.00 payments and the message I get is (pay the current balance) I don't want to pay the full balance. So this is a nuisance.
You need to be lucky to order the right size and the exactly right item, otherwise you will end up with loosing money. Their shipping charges are high and returns are not free. Their quality is not always good, and here, you also have to be lucky, so read description...Read more
I have purchased several items from this company. Only one item didn't fit as it should, but that is my build, not the item (I gave it to my daughter). I have one outfit that is my favorite, purchased over a year and a half ago - I think my co-workers are probably...Read more
- Great styles
I ordered a fleece cape for my Mother,but some how was billed for that and a christmas house i didnt order. Didnt even show on the receipt that i even ordered this house but still got billed for it. Very displeased with this company, i will never order from them again....Read more
I didn't like
- Incompetent business practices
I will never purchase another item from Midnight Velvet unless I'm purchasing it in my dreams. I returned every item because the quality was not as good as it appeared in the catalog. Some were too big or too small as well. I returned these items in a timely manner and...Read more
I purchased the round entertainment center because it was different and looked nice . My problem is it way way too short/small . I never thought i as an average sized woman would stand taller than an entertainment center.i sort of feel cheated out of a foot .it a shame...Read more
I have ordered the same Bejeweled Romance Bedskirt 3 times and received the wrong one 3 times. what is going on I have contacted your company 3 times and they tell me it is the one..well dark purple and light purple don't match at all and the material is nothing like...Read more
I have never had any previous problems and have always paid my bill in full. Recently I made a purchase for $26.94 and paid it immediately upon receipt of the invoice statement. Two months later, I'm still going back and forth with their clerical department showing...Read more
Lake Hiawatha, New Jersey
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