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Midnight Velvet in Monroe, Wisconsin - Poor Customer Service: A customer since 2011

I placed two separate orders. I placed the first order and I was told it was processed. I called on another date to place a second order and I was told the order would be held until after I make a payment on the account. A payment was made. I was later told we could not process your order because of an outstanding balance with our sister company Montgomery Ward?!? I have a 1300.00 line of credit with Midnight Velvet. I am placing an order with Midnight Velvet. The two previous customer service representatives I spoke with to place the orders never mentioned Montgomery Ward as the reason for my order not being processed. This is not the way to do business. I had no idea why my order was being delayed until I called in to follow up. I would not recommend ordering from them.
1.5
Details
Customer service
Discounts and Special Offers
Price Affordability
Staff
I didn't like
  • Customer service
  • Credit department
#1438911
the month of December 2018. . I purchased items from your company and paid by credit card, one purchase was done correctly by your reps the other order was not, for some reason they put it on your credit plan. when I called to check I spoke to three reps, the first one...
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#1434951
I Ordered from this company in August, I had to send it back because, the merchandise was too small and the bees was popping off on the floor and my shoes didn't fit so, I sent all three pieces of material back. Well a month after that they tried to charge me for...
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1.3
#1434443
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Midnight Velvet - Ordered shoes

Did not receive my order #80558937. My name is Melissa Foster, my addy is: 2670 E 19th Street, Apt 3, Signal Hill, Ca 90755. Thank you
#1431459
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Midnight Velvet - Change address

Need to correct address 909 parasol place Kissimmee, Fl 34759
#1420632
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Midnight Velvet - Unhappy with customer waiting over 35 minutes to speak with a supervisor

I need to speak with someone in management
1.0
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
#1419623
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Midnight Velvet - Very happy with my purchase

First time ordering and really liked my items. Packed nicely and pretty jewelry box and sheer drawstring pouch. I was impressed.
#1405463
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Midnight Velvet - Not very nice

My sister received a book with 250 credit ,when she tried too order no answer. Then i called and they hung up on me ,not very nice at all. You will lose business like that.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1399671
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Midnight Velvet - MR.VOGUE IN YOUR CREDIT DEPARTMENT HAS ALTERED MY ACCOUNT BY

Mr.vogue altered my account never been late never missed payment your2015 you may verified by checking account
#1390978
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Midnight Velvet - Pretty good

They did pretty good but i still didnt get my answer
2.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1375716