Product: Midnight Velvet Customer Care Clear all filters (0 of 9 reviews match)
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Midnight Velvet - Not very nice

My sister received a book with 250 credit ,when she tried too order no answer. Then i called and they hung up on me ,not very nice at all. You will lose business like that.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
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Midnight Velvet Customer Care
#1399671
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Midnight Velvet - Very disappointed

First of all I had to pay 70 plus dollars to order the item then I had to pay to ship it back to them because my mom didn't like it was a birthday present and then when they credited my credit card it was $13 less than what i paid I will never shop at them again
1.0
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Product
Midnight Velvet Customer Care
#1232727
I bought three dress and two pairs of shoes. The dress came wrinkled, and the shoes did not fit properly. When I saw they had credited my account, I called to ask where was the money I had to pay with a credit card they then told me that return of the product would...
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Anonymous
Anonymous

Will never order from this company. My mom ordered a jumpsuit they charged her $20 to ship out which is to high for 1 item most companies at least offer free shipping when you...

Product
Midnight Velvet Customer Care
#1231681
The items I ordered were out of stock.A check was mailed to me very quickly (12/26/17); however, it took over six weeks to arrive. I spoke with Judy (3 PM) and Amanda (3:05 PM) on 2/12/18 who assured me that the check was on its way. It actually arrived on 2/13/18. The...
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Product
Midnight Velvet Customer Care
I didn't like
  • Customer service
  • Credit department
#1198100
January 16, 2018 There is nothing good about midnight velvet, customer service is horrible they have incompetent people working in that department. Midnight velvet sent me a statement that clearly SAYS THE TOTAL AMOUNT I OWE, so I went on line to make the payment,...
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1.0
Product
Midnight Velvet Customer Care
I didn't like
  • I wish i can give them a zero
#1170425
I will never purchase another item from Midnight Velvet unless I'm purchasing it in my dreams. I returned every item because the quality was not as good as it appeared in the catalog. Some were too big or too small as well. I returned these items in a timely manner and...
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1.9
Product
Midnight Velvet Customer Care
I liked
  • Products are ok
I didn't like
  • Way they handle returns
  • Incompetent business practices
#938729
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Midnight Velvet Customer Care Review

Great purchases &! the one time I didn't like something I had no problem Returning it! Been buying items for years I love the company! FYI for those who complain about getting beautiful catalog Trash it big freaking Deal
5.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Midnight Velvet Customer Care
#874339
I have never had any previous problems and have always paid my bill in full.Recently I made a purchase for $26.94 and paid it immediately upon receipt of the invoice statement. Two months later, I'm still going back and forth with their clerical department showing...
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Lake Hiawatha, New Jersey
Product
Midnight Velvet Customer Care
#860763
I ordered one pleather jacket from Seventh Avenue website, and one gold ring off Midnight Velvets site. Same company owns both. My jacket arrived smelling like horrible chemicals. I have been forced to not use it yet trying to get rid of this stench! Seventh Avenue...
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Midnight Velvet
Midnight Velvet

Hello, We are sorry to hear about your experience with us. Please contact us at socialmv@midnightvelvet.com for us to look into your account and hopefully resolve these issues...

2.3
Product
Midnight Velvet Customer Care
#539456