Not resolved
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I ordered an item on sale from a Midnight velvet catalog. My payable amount for the order was $8.79 plus shipping, came to $14.74 total.

When I checked my credit card, they charged me $1.00 plus $38.94.

I called customer service, took a screen shot of item (plus sale price). They said I ordered the wrong item. They said I made the mistake. Not they made the mistake.

I ask you, where did the $14.74 total come from? I did not pull it out of my ---!No customer service here, no customer is right, no offer to make it right!

Never do business with some company like this! They would not even commit to refunding me shipping.

I said I was going to share this experience with all I could so people know that it is possible for this company to take whatever amount they want.

Reason of review: Order processing issue.

Monetary Loss: $30.

Preferred solution: Full refund.

I didn't like: Mistake.

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