Contact Midnight Velvet Customer Service
Midnight Velvet Phone Numbers and Emails
Toll-Free Number:
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(877) 787-2674
Customer Service:
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(800) 560-8151
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(800) 549-0367
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(866) 240-9105
Midnight Velvet Emails:
Midnight Velvet Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Midnight Velvet is 8777872674. 57% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 93% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Midnight Velvet may ask you for the following information to identify you as a customer: first and last name, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Midnight Velvet is 8777872674. 57% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 93% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Midnight Velvet may ask you for the following information to identify you as a customer: first and last name, phone number or address.
People call Midnight Velvet mainly because of request for information, shipping and delivery.
31% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Midnight Velvet is customerservice@midnightvelvet.com. 96% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Midnight Velvet Website:
Midnight Velvet Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00 a.m. - midnight (Central time)
How Good is Midnight Velvet's Customer Service?
Summary of Midnight Velvet Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Midnight Velvet?
Payments and Charges Question:
- “Payment on mu account.”
- “Bill payment”
- “Payment”
Request for Information Question:
- “Checking on my balance”
- “To request a catalog”
- “Checking on order”
Shipping and Delivery Question:
- “Package I never received my package”
- “Wrong size order was shipped”
- “I made an order, but never received it”
Account Question:
- “My credit went down and I don't have a balance”
- “Balance”
- “To pay my balance”
Return/ Replace Question:
- “I need to return a package”
- “Return”
- “Return label”
Product/ Service Question:
- “To see if a product has been discontinued.”
- “To order a catalog”
- “I place a order almost 1 month I never receive it”
Activation/ Cancellation Question:
- “I need to cancel an order”
- “Cancel an order”
- “Cancel part of order”
Staff Question:
- “God bless you and good afternoon I'm really just calling to just to say thank you and appreciate your service and your patience. We understand any who won apologize for any convenience and a frustration parent with all the process we are grateful for”
- “Customer service”
- “Help your lousy phone service for paying billing”
Employment Question:
- “Pay off”
- “I called to pay off the . I told her I was calling to pay off the account and she said a late fee was attached I let her know last agent I talked to said there would be no late fee if I paid off account..”
- “Pay off closed account”
Refund Question:
- “I need my refund”
- “Refund”
- “Haven't received my refund”
Cards Question:
- “Lost card”
- “Credit card applacation”
- “Need a new card”
Other Question:
- “Velvet the ak907angel john 3:16 of a shot dog of ak907angel John 3;16 and Chung Choi soul tag post update special update sold or given of wild picked fireweed flowers jam tags tagslifelines posts savers update”
- “I was given a code for first time buyers and I don't know what it was”
- “Speak to a rep”
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