Midnight Velvet Phone Numbers and Emails

Toll-Free Number:

  • (877) 787-2674
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Customer Service:

  • (800) 560-8151
  • (800) 549-0367
  • (866) 240-9105
  • (608) 328-8400

Accounting/ Billing:

  • (800) 648-0566

Midnight Velvet Emails:

Customer Service
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Midnight Velvet Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Midnight Velvet is 8777872674. 57% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 92% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Midnight Velvet may ask you for the following information to identify you as a customer: first and last name, phone number or address.

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How to Contact Midnight Velvet?

Most Popular Number:

(877) 787-2674
Total calls: 1 126 Issues resolved: 84 Last call: Jul 11, 2024

To reach customer service, you can call this phone number for Midnight Velvet: 1-800-549-0367. The support representative will answer your questions about product availability, sizes, sales, and discounts. You can also use this number if you experience problems with your order or purchased product. The customer care agent will help to solve your issue.

You can also dial 1-866-240-9105 to contact a live representative. It’s a Midnight Velvet phone number for general questions and customer help. If you need assistance with My Account or want to make a complaint, use this phone number.

The contacts are available Monday through Friday from 8 am to midnight CT.

The Midnight Velvet account provides the option of contacting customer service faster. If you have My Account, communication with the support team becomes more convenient. It gives the opportunity to order the delivery status, make payments and receive discounts.

You can fill out a form on their website to reach a care representative. Find the Email Us button on the Contact Us page and enter the required information. With My Account, the process of problem investigation becomes quick and more efficient, as the Midnight Velvet customer service can track your purchases and orders and resolve the issue faster.

You can use Midnight Velvet email at this address customerservice@midnightvelvet.com. If you need help with any inquiry or require a written official answer to your complaint, email their customer care via this contact.

You can also send emails using their website. Scroll the main page down and click Help Center. Find the Contact Us section and pick Email Us. Enter your contact information to get feedback on your inquiry. Describe the problem you have or share the suggestions, and click Submit. You’ll get a reply with detailed information on the best solutions to the issues described in your email.

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Contact Information

Midnight Velvet Website:

Midnight Velvet Help Center:

Corporate Office Address:

Midnight Velvet. Inc.
1112 7th Avenue
Monroe, Wisconsin 53566-1364
United States

Other Info (opening hours):


Monday - Friday: 8:00 a.m. - midnight (Central time)

More contact details

Midnight Velvet Rating Based on 143 Reviews

Rating details

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Customer service
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

How Good is Midnight Velvet's Customer Service?

Mason Vdk
Mason Vdk
Feels Satisfied | Jul 02, 2024

Extremely satisfied.

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Jaivion Cqp
Jaivion Cqp
Feels Satisfied | Apr 17, 2024

I was very well satisfied

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Whitnie Prz
Whitnie Prz
Feels Satisfied | Apr 13, 2024

I want to thank you for resolving my issue

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Ursula Oxj
Ursula Oxj
Feels Disappointed | Dec 18, 2023


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Ovidio Ine
Ovidio Ine
Feels Satisfied | Dec 18, 2023

Very good

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Angelene Cos
Angelene Cos
Feels Satisfied | Oct 24, 2023

Expectations met

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Summary of Midnight Velvet Customer Service Calls

03:03 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Midnight Velvet?

Payments and Charges Question:

  • “Pay my bill”
  • “Payment”
  • “To make a $30 payment”

Request for Information Question:

  • “Check on a package”
  • “About my bill”
  • “Checking on my Bill”

Shipping and Delivery Question:

  • “Package I never received my package”
  • “I made an order, but never received it”
  • “You sent me the wrong order”

Account Question:

  • “Balance”
  • “To pay my balance”
  • “My account”

Return/ Replace Question:

  • “Return”
  • “Return label”
  • “Returned order”

Product/ Service Question:

  • “To see if a product has been discontinued.”
  • “To order a catalog”
  • “I place a order almost 1 month I never receive it”

Activation/ Cancellation Question:

  • “I need to cancel an order”
  • “Cancel an order”
  • “Cancel part of order”

Staff Question:

  • “God bless you and good afternoon I'm really just calling to just to say thank you and appreciate your service and your patience. We understand any who won apologize for any convenience and a frustration parent with all the process we are grateful for”
  • “Customer service”
  • “Help your lousy phone service for paying billing”

Employment Question:

  • “Pay off”
  • “I called to pay off the . I told her I was calling to pay off the account and she said a late fee was attached I let her know last agent I talked to said there would be no late fee if I paid off account..”
  • “Pay off closed account”

Refund Question:

  • “I need my refund”
  • “Refund”
  • “Haven't received my refund”

Cards Question:

  • “Lost card”
  • “Credit card applacation”
  • “Need a new card”

Other Question:

  • “To order”
  • “Need statement”
  • “To prescribe to the mailing list to receive a catalog”

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