Doris G Xuh

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Verified Reviewer

Damaged merchandise sent to me

Your company sent me a letter, stating Mr. Petta is threatening to turn my account to a collection agency. As of today, November 11,2023 your company has already turned the account over to a collection agency. Which means I will never pay. No, no, no. Your products are unqualified, poor garbage. And I am 74 years old, I don't care about bad credit. I will probably be deceased in a little while anyway Don't buy from this company. Don't even consider purchasing nothing
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Loss:
$150
Cons:
  • Poor products
  • When washed they are ruined

Preferred solution: Apology

Anonymous
map-marker Bloomingdale, Illinois

Having me pay a shipping cost

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Having me pay a shipping cost when no one told me about it until I received a bill so you can cancel my subscription
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Anita P Zxt

Need to return something I need help

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I just want to know how yo return something w out its box I need box for boots if I cant returned them w out box
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Preferred solution: Full refund

User's recommendation: Need customer service

Dawn A Dlv

I enjoy being a patron of your organization. Thank you.

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I'm not sure, but I'm on time for my payment. I'm not sure why I need to write at least one hundred words, but thanks again!
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sylglenda s

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Verified Reviewer

Account information. Being charge for product that been returned

I ordered a pair of boots. They were too tight. I asked for a bigger size and was told they didn't come in a larger size. I was told to return them and everything would be fine. NO CHARGE. I got a bill today saying I owed $40 for return shipping, interest and other misc.
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Loss:
$40
Cons:
  • Con artists

Preferred solution: Full refund

User's recommendation: Don't shop through their catalog or any other source.

Anonymous
map-marker Aurora, Colorado

Customer service was very impatient, seemed like I was bothering her.

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I think maybe she was having a bad day. Im not writing more than this. @&$)(;:/-.,?!123456****788****
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User's recommendation: Good products

Resolved
Sherry H Wqm

Resolved: Return

Updated by user Aug 30, 2023

Sending me a fedex sticker.

Original review Aug 30, 2023
Im never a person to be pissed. How dare you to insinuate that. I get upset not where I lose my profession.
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Preferred solution: I have always been and felt like being a value customer.

Abrea Oxx

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Verified Reviewer
| map-marker Lexington, Kentucky

Placed. Order around the first of June and still haven’t received it. Very disappointed

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It being concerned about my order or my money.very disappointed. Ordered the outfit to wear last week
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User's recommendation: Make sure they receive orders placed

CATHY G Ipu

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Verified Reviewer

Received faulty chairs that were suppose to be new and sat in chairs and it dropped me on the floor causing harm

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I asked to exchange for new chairs. The first agent said they would exchange and someone would call me who never did. The 2nd and 3rd agents were very rude and talked all over me. They said someone would call me too, but no one did call. I am so very dissappointed in my first encounter with Midnight Velvet. You dont treat your customers well.
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Loss:
$603

User's recommendation: None for Midnight Velvet

Resolved
Karen S Xny

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Verified Reviewer

Resolved: Returned item

Updated by user May 31, 2023

Return label.

Original review May 31, 2023
I called them to get a return label for Midnight Velvet, they emailed me one without hesitation.xxxxx
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Preferred solution: Full refund

User's recommendation: Good customer service use them for good service

Aimee B Myu
map-marker Lorain, Ohio

Pay bill

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Shoes has glue spot's showing as if they were made sloppily but they make my feel good. Shoes could be better made they should be seamless
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Yvonne R Eud

Lost delivery

Lost delivery fed ex lost my package and I need to speak to someone at midnight velvet plz contact me Yvonne Roberson at 816 519 ****
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Oklahoma City, Oklahoma

Billing

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I called as someone from there called and said I needed to pay them. I called and the rep said no one called. I asked about my account and found out I was in collections even though I paid. I asked how and she said still pay us. It made no sense.
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User's recommendation: VERIFY STATUS

Herrieze J

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Verified Reviewer
| map-marker Tracy, California

Looking to placing an order

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I dont have a catalogue but I would like to order. I dont know if you still carry it. The Number I have is LG777774 sequence zip up jacket Herrieze Jones 510-761-****
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Carmen r J

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Verified Reviewer
| map-marker Charlotte, North Carolina

Balance

My balance on credit bureau is 600 My balance with MV is 376.00 Can you correct this problem with credit bureau.
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