Midnight Velvet
Reviews and Complaints
Did not receive my package was sent to the wrong address
I got charged for my packages that I did not receive. they were sent to the wrong address. FedEx Said midnight velvet has to file the claim.
Preferred solution: Full refund
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Verified Reviewer |
Appleton, Wisconsin
Wanted to chat with someone not know the balances of all my accounts so I got frustrated and sent the bill in the mail I just wanted to pay it over the phone
WAnted to pay my bill over the phone, instead they give me balance information of all my accounts, so I just sent it in the mail.
Chicago, Illinois
Check on my order
If I got credit of $650 why do I have send $180 that mean pay before I get the credit is no good I pay on time never late when I pay this account out I'm not ordering nothing else Thank you!
Olympia, Washington
Because I was not helped and I cannot get a hold of you guys. You have no number to call except customer service and they don’t answer.
How to make a payment for a few days as a customer tried to get a hold of customer service number to call Lynn did not ring I could not call Lynn dont know how to make a payment
And
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Verified Reviewer |
Oldsmar, Florida
Check the status of my account
I paid my account off through a collection agency and I was calling to see if everything was closed for me no one came to the phone
User's recommendation: No recommendations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged merchandise sent to me
Your company sent me a letter, stating Mr. Petta is threatening to turn my account to a collection agency.
As of today, November 11,2023 your company has already turned the account over to a collection agency. Which means I will never pay. No, no, no. Your products are unqualified, poor garbage.
And I am 74 years old, I don't care about bad credit.
I will probably be deceased in a little while anyway Don't buy from this company. Don't even consider purchasing nothing
- Poor products
- When washed they are ruined
Preferred solution: Apology
Bloomingdale, Illinois
Having me pay a shipping cost
Having me pay a shipping cost when no one told me about it until I received a bill so you can cancel my subscription
Need to return something I need help
I just want to know how yo return something w out its box I need box for boots if I cant returned them w out box
Preferred solution: Full refund
User's recommendation: Need customer service
I enjoy being a patron of your organization. Thank you.
I'm not sure, but I'm on time for my payment. I'm not sure why I need to write at least one hundred words, but thanks again!
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Verified Reviewer
Account information. Being charge for product that been returned
I ordered a pair of boots. They were too tight.
I asked for a bigger size and was told they didn't come in a larger size. I was told to return them and everything would be fine.
NO CHARGE. I got a bill today saying I owed $40 for return shipping, interest and other misc.
- Con artists
Preferred solution: Full refund
User's recommendation: Don't shop through their catalog or any other source.
Aurora, Colorado
Customer service was very impatient, seemed like I was bothering her.
I think maybe she was having a bad day. Im not writing more than this. @&$)(;:/-.,?!123456****788****
User's recommendation: Good products
Resolved: Return
Sending me a fedex sticker.
Im never a person to be pissed. How dare you to insinuate that. I get upset not where I lose my profession.
Preferred solution: I have always been and felt like being a value customer.
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Verified Reviewer |
Lexington, Kentucky
Placed. Order around the first of June and still haven’t received it. Very disappointed
It being concerned about my order or my money.very disappointed. Ordered the outfit to wear last week
User's recommendation: Make sure they receive orders placed
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Verified Reviewer
Received faulty chairs that were suppose to be new and sat in chairs and it dropped me on the floor causing harm
I asked to exchange for new chairs. The first agent said they would exchange and someone would call me who never did.
The 2nd and 3rd agents were very rude and talked all over me. They said someone would call me too, but no one did call.
I am so very dissappointed in my first encounter with Midnight Velvet. You dont treat your customers well.
User's recommendation: None for Midnight Velvet
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Verified Reviewer
Resolved: Returned item
Return label.
I called them to get a return label for Midnight Velvet, they emailed me one without hesitation.xxxxx
Preferred solution: Full refund
User's recommendation: Good customer service use them for good service
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