Stephanie J Hmj
map-marker Chester, Pennsylvania

Wrong address for order

Im placing an order on December 9, 2022. I try to update my address on my order and it didnt update and now my order is going to go to my old address. I made several attempts to try to call your company this morning and could not get through.

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Alishba Kcr

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Verified Reviewer

I still haven't gotten my order yet

I haven't received my order yet and they told me they can't do nothing until after 10 days it's been more then 10days and nothing is done I don't know if the order is loss or what but I been charged for it and I would like to receive it

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Preferred solution: Deliver product or service ordered

Yakira Yfq

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Verified Reviewer

Received check with no explanation. Had to call to ckeck for scam, refund, or unanimous consent to use this

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Please place details on what is issued. I am pleased to see it was/is a refund for overpayment on returning an item paid in advance of delivery.

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User's recommendation: See comments above

Icelyn E
map-marker Monroe, Wisconsin

To know the status of my order.

No answer when I call and I need my order the automated system cut the call and I go no one to speak to

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Portland, Oregon

The accounting department can't keep records. The send me late notices constantly and I already paid.

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Midnight velvet is awful to do business with. They have no record of payments made on my account.

So now I have to send them proof from my bank that I made the payments. I was then charged a extra 25 dollars. I cannot wait to close this account out.

Its so. stressful having to prove I paid them every month

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Joyce A Tbg
map-marker Sylvania, Ohio

I received what I asked for.

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For some reason I overpaid, but Midnight Velvet refunds every month. It would have been clear what happened if they had let me know. I had to call to find out.

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Joann H Edc

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Verified Reviewer
| map-marker Atlanta, Georgia

No contact info for AVGO customer service

Midnight velvet catalog looks good bit the clothes advertise is a sham they use very material and the worst thing you have to pay to send it back my experience they have deceptive practice

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Preferred solution: Send the customer shipping labels to return items will not know the cost until I go to a mail center

User's recommendation: Don't trust what they say

1 comment
MidnightVelvetCares

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Carolyn Z Osa

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Verified Reviewer
| map-marker Schenectady, New York

Midnight Velvet Takes Your Money and Never Delivers Products

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Horrible horrible company!!!!! This company takes your money and never delivers products.

I ordered a gift certificate and winter shawl in November 2021 and have yet to receive them. I'm told they might come in July of 2022. What takes so long to deliver a gift card???????

I've reported them to the NYS attorney general, BBB and am letting people know in reviews NOT to order from them. What a rip off!!!!!!

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Loss:
$105

Preferred solution: Full refund

1 comment
MidnightVelvetCares

We are sorry to hear this. Please email us about this issue and your contact information at socialcs@sccompanies.com so we can assist you.

Anonymous
map-marker Olean, New York

0 is only way to rate

Received a package which was never ordered. Returned product and advised it was never ordered.

Paid $10 in shipping expenses.

A month later received another order. Returned it unopened. Paid $16 in shipping expenses. That was in October.

Now receiving calls and overdue notices.

Why these packages were sent, we don't know.

We didn't order. We have receipts and tracking notices with confirmation of their receipt of packages.

At this point, we're considering this to be harassment.

Our next phone call will be to the BBB.

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User's recommendation: Stay away

1 comment
MidnightVelvetCares

We are sorry to hear this. Please email us about this issue and your contact information at socialcs@sccompanies.com so we can assist you.

Gerthania M Nfz

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Verified Reviewer

Charge for merchandise I did not order

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Some one has been ordering items using my account number. It is on my credit record.

Midnight Velvet is reporting it in my name and in the other persons name. They also have two addresses and two telephone numbers. I have asked them to remove it but they havent. If they have allowed someone else to charge to my account with out my permission thats their problem but they shouldnt put it on my credit record.

I will not purchase anything else ever again. It is a mess trying to get my name cleared. This person has purchased from Montgomery Ward and Seventh Avenue using my account number. Dont do business with them.

It is a mess. Im losing sleep over this.

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Cons:
  • Demeaning customer service
  • I wish i can give them a zero

Preferred solution: Make corrections on my credit record to all credit bureaus and stop putting aka. I am one person and is only known as my LEGAL name. All other names are frauds. All other addresses and telephone numbers are fraud.

User's recommendation: Check your credit regularly to see what they have reported, beware!

1 comment
MidnightVelvetCares

Please email us your contact information at socialcs@sccompanies.com and we can look further into this for you.

Jade Dha
map-marker Saint Louis, Missouri

Never recieved all my order

Some parts of an order hasn't shown up and I will give a couple of days to see what happens.I just thought the whole Order would come together .I'm awaiting.And I'm looking forward to order Items in the near weeks to come love the fashions!

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1 comment
MidnightVelvetCares

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BISHOPDONAL Y

BECAUSE THE SALES REP WAS ADAMANTLY ABOUT MY NOT HAVING THIS BEAUTIFULJACKET

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AngryShrugSEE PREVIOUS DETAILS, JUST CANNOT DO IT AGAIN;.PLUS, I AM STILL TOO DEVASTATED ABOUT THE ACTIONS OF THE REP AT CUSTOMER'S SERVICESJUST RECTIFY THIS SITUATION, WHERE IT WILL NOTHAPPEN TO ANYONE ELSE AND THANK YOU ANDPLEASE SEND ME MY ZEBRIAN JACKET (BLACK AND WHITE)SIZE # 14

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Loss:
$250

Preferred solution: Deliver product or service ordered

User's recommendation: NONE AT THIS COVID -19 PRACTICE

1 comment
MidnightVelvetCares

Please email us your contact information at socialcs@sccompanies.com and we can look further into this for you.

Gerri S Kpp

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Verified Reviewer

Why hasn’t my order been shipped

Midnight Velvet - Why hasn’t my order been shipped

My order has been sitting in the same place since Dec 3rd. Do u know why? Also want to know if my corrected item in this order has been shipped yet ?

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Preferred solution: Deliver product or service ordered

1 comment
MidnightVelvetCares

Please email us your contact information at socialcs@sccompanies.com so we can assist you.

Anonymous
map-marker Las Vegas, Nevada

Haven't received my order

I ordered XL items and I returned them for large to be mailed back to me since November and up until now I did not receive those items as I needed them for Christmas.

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1 comment
MidnightVelvetCares

Please email us your contact information at socialcs@sccompanies.com so we can assist you.

Anonymous
map-marker Hyattsville, Maryland

I'm just calling about items that I did not receive

Hi I'm trying to speak to someone I ordered 2 of the 12 draw organizers organizes in black I received the message that my items were delivered by but when I got home they were not there so I do not have them what do I do about this situation

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1 comment
MidnightVelvetCares

Please email us your contact information at socialcs@sccompanies.com so we can assist you.