filters
state:
Show
city:
Show
product:
Show
On November 27th I made an order for christmas which entailed gifts and pajamas. The order was stalled until December 4th when i called to get the delivery status. I was told the order did not ship because they could not obtain my credit report. Credit Report?!! They...
Read more
1.0
#1143592
You need to be lucky to order the right size and the exactly right item, otherwise you will end up with loosing money. Their shipping charges are high and returns are not free. Their quality is not always good, and here, you also have to be lucky, so read description...
Read more
Anonymous
Anonymous

This is The Most Scandalous Crooked Retailer I've Ever Dealt With Even When you Prepay for Items To Ship Back To Them The Still Charge Your Midnight Velvet Acct,With a Shippin...

#1061531
I have purchased several items from this company. Only one item didn't fit as it should, but that is my build, not the item (I gave it to my daughter). I have one outfit that is my favorite, purchased over a year and a half ago - I think my co-workers are probably...
Read more
4.3
I liked
  • Great styles
#994418

Midnight Velvet - Very disappointed with Bed Spread

Midnight Velvet
#1128657
2.9
Details
I purchased the turquoise peacock bed spread. I didn’t open the package till 4 weeks later due to an illness. It had dark spots on it, as if it was used and repackaged. Really! I wasn’t able to return due to the time frame so I followed the care instructions and the spots are still there and I am still paying for it. Lesson learned on not opening package immediately and the quality of product.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Midnight Velvet - Bad service

Midnight Velvet
#1069338
4.5
Details
I placed an order for three items the three items came and I could not fit them they were too big or items were returned Midnight Velvet then sent me a bill for $40 I called and I'm told that's shipping why am I being billed for shipping for items that were returned
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Midnight Velvet Staff Review

Midnight Velvet
#1018906
5.0
Details
I love everything I have ordered. The CSR's are very knowledgeable about their products, very courteous. I have never had to return anything!!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Short Review on February 20, 2017

Midnight Velvet
#1011382
3.8
Details
Trying to make a payment online. I make $25.00 payments and the message I get is (pay the current balance) I don't want to pay the full balance. So this is a nuisance.
Comment
Show
Advertised vs Delivered
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
I ordered a fleece cape for my Mother,but some how was billed for that and a christmas house i didnt order. Didnt even show on the receipt that i even ordered this house but still got billed for it. Very displeased with this company, i will never order from them again....
Read more
I didn't like
  • Incompetent business practices
#970243
I will never purchase another item from Midnight Velvet unless I'm purchasing it in my dreams. I returned every item because the quality was not as good as it appeared in the catalog. Some were too big or too small as well. I returned these items in a timely manner and...
Read more
1.9
I liked
  • Products are ok
I didn't like
  • Incompetent business practices
  • Way they handle returns
#938729
I purchased the round entertainment center because it was different and looked nice . My problem is it way way too short/small . I never thought i as an average sized woman would stand taller than an entertainment center.i sort of feel cheated out of a foot .it a shame...
Read more
I have ordered the same Bejeweled Romance Bedskirt 3 times and received the wrong one 3 times. what is going on I have contacted your company 3 times and they tell me it is the one..well dark purple and light purple don't match at all and the material is nothing like...
Read more
Anonymous
Anonymous

I just received the exact same one. It is clearly lavender and nothing like the comforter. Just say you don't have it and quit wasting my time

Product
#895300
I have never had any previous problems and have always paid my bill in full. Recently I made a purchase for $26.94 and paid it immediately upon receipt of the invoice statement. Two months later, I'm still going back and forth with their clerical department showing...
Read more
Lake Hiawatha, New Jersey
#860763
0n April 10 th i returned the two items you sent and was not satisified and the third item"elephant wine bottle holder" was delayed, which is fine. the other item vv-naughty alce 1.7 oz was returned and a free item also sent back. i sent you a check for $ 50.93. this...
Read more
#855588
I paid this company every month for 6 months and they claim they never received the payments.... I mailed an entire packet of paperwork from my bank proving the payments...they claim they never received it... I faxed 12 pages of proof...they claim they never got the...
Read more
2.3
I liked
  • Products are ok
I didn't like
  • Customer service
  • Credit department
  • Incompetent business practices
#844588