Midnight Velvet
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Midnight Velvet Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Midnight Velvet has 2.7 star rating based on 138 customer reviews. Consumers are mostly neutral.
53% of users would likely recommend Midnight Velvet to a friend or colleague.
- Rating Distribution
Pros: Dislike, Love the items, Deliever.
Cons: Customer service, Credit department, Not helpful or honest with problems.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Midnight Velvet has 2.7 star rating based on 138 customer reviews. Consumers are mostly neutral.
53% of users would likely recommend Midnight Velvet to a friend or colleague.
- Rating Distribution
Pros: Dislike, Love the items, Deliever.
Cons: Customer service, Credit department, Not helpful or honest with problems.Recent recommendations regarding this business are as follows: "Don't order from them! Customer Service is awful.", "No recommendations", "They say real leather but where the rip was is thin as construction paper!", "Need customer service", "Good products".
Most users ask Midnight Velvet for the refund as a solution to their issues.
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Midnight Velvet Reviews
"You asked for one"
Did not receive total package One was missing Representative said it was delivered, but I did not receive the wall flower stone that was missing from. My order...
"Did not receive my package was sent to the wrong address"
I got charged for my packages that I did not receive. they were sent to the wrong address. FedEx Said midnight velvet has to file the claim.
Boca Raton, Florida
You asked for one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
A nightmare to deal with .
- Horrible to do business with
Preferred solution: No more catalogs or gaslighting from these scam artists . Their reviews are horrendous. I learned the hard way.
Savannah, Georgia
Placed an order on January 27, 2024
User's recommendation: Don't order from them! Customer Service is awful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: I ordered a pair of boots, 1was taller than the other. Replacement came with a rip in rt boot and no box to return.
Company fixed the issue and I have been provided with apology.
- I am to upset for a pro now
- No quality control inspections b4 shipping
Preferred solution: Price reduction
User's recommendation: They say real leather but where the rip was is thin as construction paper!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Port Norris, New Jersey
I made payment
v
Did not receive my package was sent to the wrong address
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Appleton, Wisconsin
Wanted to chat with someone not know the balances of all my accounts so I got frustrated and sent the bill in the mail I just wanted to pay it over the phone
Chicago, Illinois
Check on my order
Olympia, Washington
Because I was not helped and I cannot get a hold of you guys. You have no number to call except customer service and they don’t answer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oldsmar, Florida
Check the status of my account
User's recommendation: No recommendations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged merchandise sent to me
- When washed they are ruined
- Poor products
Preferred solution: Apology
Bloomingdale, Illinois
Having me pay a shipping cost
Need to return something I need help
Preferred solution: Full refund
User's recommendation: Need customer service
I enjoy being a patron of your organization. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account information. Being charge for product that been returned
- Con artists
Preferred solution: Full refund
User's recommendation: Don't shop through their catalog or any other source.
Aurora, Colorado
Customer service was very impatient, seemed like I was bothering her.
User's recommendation: Good products
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