3.0
  • Customer service1 votes
  • Credit Department1 votes
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I have been dealing with them for about 3 years was about 3days last made an order for Xmas wouldn't send it I have never made a downpayment they wwanted 90$ really messed up Xmas thanks mnv Add comment

  • Dec 11
  • Footwear and Clothing
  • Rockport, Texas
  • Payment Plan
  • 2
  • 2
  • 93
  • REVIEW RATING 5/5

Just wait. They will *** too. Just a matter of time. I have been with them for one year. Paid my bill early plus some extra at times. To stay in good standing. I'm one that takes great pride in paying my bills on time or early. I had to go into the hospital for a major surgery. I was in CC for ten days. I missed one 25 dollar payment. As soon as I could I called them. They were so rude to me... Read more

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  • Dec 05
  • Footwear and Clothing
  • Salt Lake City, Utah
  • Return Policy
  • 51
  • REVIEW RATING 4/5

I ordered items from the company back in October. Returned items within the return window allowed. I was charged a $10 late fee which the rep placed me on hold for 15 mins before she could explain. Then came back and said it would be removed. Now thus is after I received a threatening credit letter. I then asked why I was being billed for $37.40. After being placed on hold almost 20 mins this... Read more

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  • Dec 04
  • Footwear and Clothing
  • Norman, Oklahoma
  • Online Order
  • 1
  • 1
  • 46
  • REVIEW RATING 3/5

Trying to place an order with Midnight Velvet is like me asking the President to come visit me.. never happen.. stayed on the phone fie a whole 40 minutes listening to a recording....to have no one ever come on the line . Placed an order on line have not received a response yet...keep saying ...check back in 24 hours... the 24 hours have come and gone 20 times and more.. still waiting. This is... Read more

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Never received order after paying down payment. Now fighting to get $$ back. Add comment

  • Nov 15
  • Footwear and Clothing
  • Royal Oak, Michigan
  • Positive Experience
  • 291
  • REVIEW RATING 5/5

I received a catalog and had not heard of Midnight Velvet before but the clothes were pretty. I did a little internet search to assess their reputation; nothing too stressful. There was a pre-approval so I placed an order online; a pair of embroidered jeans, skirt, and 3 sweaters. They sent an email confirmation and received the order less than a week later (with standard shipping) and am so... Read more

Was this review helpful? 4 1

  • Nov 14
  • Footwear and Clothing
  • Roxboro, North Carolina
  • Positive Experience
  • 66
  • REVIEW RATING 4/5

i have had an account in good standing with Midnight Velvet for most of this year. i don't have any complaints and whatever i have sent back was credited to my account. no complaints here - maybe overpriced but nice products - pretty clothes and well illustrated and variety of regular and plus sizes-never heard of anything before this that was negative - very surprised at this - like this... Read more

Was this review helpful? 2 0

  • Nov 13
  • Footwear and Clothing
  • Belle Chasse, Louisiana
  • Positive Experience
  • 54
  • REVIEW RATING 4/5

Nothing ever looks the same as photographed, but for the most part, i have been satisfied with items i have purchased. the items are typically well made, and beautiful clothes that are true to size. With my good payment history, they have given me generous increases in credit, and are not quick to reduce my credit when my card hasn't been used. I have loved my dealings with Seventh Ave, Midnight... Read more

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  • Nov 05
  • Footwear and Clothing
  • Account
  • 362
  • REVIEW RATING 5/5

I called in on Oct. 21, 2014 and paid my account off and was told by Midnight Velvet representative (Rose) that once I did pay off this would have the account taken care of. I call today (11/5/14) and kept getting transferred to several different representatives at this company. Now the last lady that I was transferred to tells me I still have a balance, I asked how could that be when I have not... Read more

Was this review helpful? 2 0

Returned /mailed order#44758909001 back to MV. They never received order. Used the returned label. So Iam being billed for something I do not have. Plan on paying but MV can forget about me paying any Late Fees A Add comment

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