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2.6 Based on 35 reviews
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  • Customers like
    • Products are ok 1
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    • Customer service 7
    • Credit department 5
    • Not helpful or honest with problems 2
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I too believe the prices are high. Shipping prices are high, and return policy is beneficial only to Ashro, not the customer.

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I had to send a pair of shoes back for different size i was wondering if you got them yet ty debbie long

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Great purchases &! the one time I didn't like something I had no problem Returning it! Been buying items for years I love the company! FYI for those who complain about getting beautiful catalog Trash it big freaking Deal

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Why Am I Being BILLED??? I Haven't ORDERED From Your Company. Last TIME I ORDERED Was April OR May 2015.... Your Company WANT'S $469.55 ... WHY? I'M NOT GOING TO PAY ... Give me some PROOF that I.O.U.

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Had bought a couch from midnight velvet and its awful! Very uncomfortable, I'm 5'1 and its to small for me! Hard and lumpy! Cant send it back! Bs and pissed off!

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I have never had any previous problems and have always paid my bill in full. Recently I made a purchase for $26.94 and paid it immediately upon receipt of the invoice statement. Two months later, I'm still going back and forth with their clerical department showing proof that the invoice was paid since they have no record. 6 different documents from my bank is not good enough I guess. Morons. They've lost a customer and I have always been a good... Read more

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I had a totally positive transaction with midnight velvet. No complaints i ordered some shoes, they came in a timely fashion.

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0n April 10 th i returned the two items you sent and was not satisified and the third item"elephant wine bottle holder" was delayed, which is fine. the other item vv-naughty alce 1.7 oz was returned and a free item also sent back. i sent you a check for $ 50.93. this check cleared my bank on 4-21-16 and check number 4284. Since i returned these items i was expecting the money back. i did however receive the wine bottle today and returning it... Read more

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I paid this company every month for 6 months and they claim they never received the payments.... I mailed an entire packet of paperwork from my bank proving the payments...they claim they never received it... I faxed 12 pages of proof...they claim they never got the fax... on top of all of that...they are rude and disrespectful.....never ever use this site. They are rip off artists....very unprofessional, rude and incompetent! I will now file... Read more

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This company is such a shame. I returned items i purchased the same day items were received because of the quality. Midnight Velvet still charged me $48 for the return. When I called to inquiry about this madness, the rep had the nerve to say returns fees. Seriously??? Do not ever shop this catalog. They make mibey ripping off the consumer.

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