Midnight Velvet Complaints and Reviews

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Midnight Velvet
Main address: Customer Returns 52732-6676 Clinton IA
1-877-787-2674, 800-383-5283, , https://midnightvelvet.custhelp.com/app/ask
  • 47+8 mobile complaints
  • $2.4K claimed losses
  • $44 average
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Never received order after paying down payment. Now fighting to get $$ back. Add comment

     

  • Nov 15
  • Footwear and Clothing
  • Royal Oak, Michigan
  • Positive Experience
  • 166

I received a catalog and had not heard of Midnight Velvet before but the clothes were pretty. I did a little internet search to assess their reputation; nothing too stressful. There was a pre-approval so I placed an order online; a pair of embroidered jeans, skirt, and 3 sweaters. They sent an email confirmation and received the order less than a week later (with standard shipping) and am so... Read more

Was this review helpful? 2 0

     

  • Nov 14
  • Footwear and Clothing
  • Roxboro, North Carolina
  • Positive Experience
  • 38

i have had an account in good standing with Midnight Velvet for most of this year. i don't have any complaints and whatever i have sent back was credited to my account. no complaints here - maybe overpriced but nice products - pretty clothes and well illustrated and variety of regular and plus sizes-never heard of anything before this that was negative - very surprised at this - like this... Read more

Was this review helpful? 1 0

     

  • Nov 13
  • Footwear and Clothing
  • Belle Chasse, Louisiana
  • Positive Experience
  • 30

Nothing ever looks the same as photographed, but for the most part, i have been satisfied with items i have purchased. the items are typically well made, and beautiful clothes that are true to size. With my good payment history, they have given me generous increases in credit, and are not quick to reduce my credit when my card hasn't been used. I have loved my dealings with Seventh Ave, Midnight... Read more

Was this review helpful? 0 0

     

  • Nov 05
  • Footwear and Clothing
  • Account
  • 306

I called in on Oct. 21, 2014 and paid my account off and was told by Midnight Velvet representative (Rose) that once I did pay off this would have the account taken care of. I call today (11/5/14) and kept getting transferred to several different representatives at this company. Now the last lady that I was transferred to tells me I still have a balance, I asked how could that be when I have not... Read more

Was this review helpful? 1 0

Returned /mailed order#44758909001 back to MV. They never received order. Used the returned label. So Iam being billed for something I do not have. Plan on paying but MV can forget about me paying any Late Fees A Add comment

I ordered one chair couldn't find remote so by the time I realized that the remote was in the bag with the cushions they sent out another chair Add comment

     

  • Sep 27
  • Footwear and Clothing
  • Minneapolis, Minnesota
  • Defective Items Return
  • 1
  • 1
  • 425

I ordered one pleather jacket from Seventh Avenue website, and one gold ring off Midnight Velvets site. Same company owns both. My jacket arrived smelling like horrible chemicals. I have been forced to not use it yet trying to get rid of this stench! Seventh Avenue knows the issue& promised me twice now two separate discounts o my item. My bill did not show any reduction and I refused to pay... Read more

Was this review helpful? 1 4

     

  • Sep 18
  • Footwear and Clothing
  • Medicine Hat, Alberta
  • Order Processing
  • 1
  • 1
  • 193

After returning an item, I am getting the run around on my refund. The company policy states that they will mail a check!!! I'm so pissed off because I paid with my debit card so thats how I want my money back not no bleeping check!!! I am so done with this low budget company!!!!!! 5 thumbs down!!! I spent hours of my time on the phone. I have called an spoken with supervisors who try an state... Read more

Was this review helpful? 0 0

They charged 50 dollars because they said I have past due amount and that is not true I paid my bills on time when I call nobody answer my questions. Add comment

 
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