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3.1 Based on 20 reviews
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  • Customers like
      No items
  • Customers don't like
    • Customer service 4
    • Credit department 4
    • Way they handle returns 1
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Midnight velvet is the only company I buy from there products or so nice.i love there clothes there shoes .every thing is very worth the money .they have sure won my respect to buy from them .thank you Melissa Haddock Add comment

  • Nov 13
  • Footwear and Clothing
  • Maple Grove, Minnesota
  • Sandals
  • 27

Cheap cheap cheap product. Dollar store quality sold to me for $90. Really?? I cam buy 2 stylish shoes at dsw for the same price. At least be decent enough to sell products worth what you charge for? I am returning this first thing in the morning. and oh it was impossible for me to leave a one star review. Their credit process is also dishonest. I hope I don't get any hassles with the... Read more

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  • Nov 04
  • Furniture and Decor
  • Rockville, Maryland
  • Musical Sconces Set
  • 175

I believe there is a law preventing this. I bought a new condo and my 84 years young mom wanted to send me a house warming gift so we browsed the catalog and I found some musical sconces. My mom called in the order because she has an account with the but wanted the gift to be sent to me. She provided my name and address and the sconces arrived. I was please with the item but the next thing I... Read more

Was this review helpful? 1 0

They over charged me on my bill. And sent it to the Collection departure saying that I owe them more. Add comment

  • Oct 26
  • Footwear and Clothing
  • Baltimore, Maryland
  • Midnight Velvet Staff
  • 94

customer service rep. was nasty and rude to me when asked the balance of my account. she was yelling at me, making smart remarks like, if i heard you the first time i would not be asking you again mamm. She was speaking to me as if she was speaking to someone who has a speech problem, i take that to be very offensive. That to me is not good customer service skills. Due to this unprofessional... Read more

Was this review helpful? 3 0

  • Oct 16
  • Footwear and Clothing
  • Honolulu, Hawaii
  • Dress
  • 150

I placed a order 3 weeks pror to the event that I needed the merchandise. There was no pkg. waiting when I arrived home that evening. I called and was told that they needed a deposit. Ok Ill give you my card information, no we can only take a check. 1)Why was this not discussed when I placed the order by phone in regards to a deposit? 2)You can send me a conformation email before I could hang up... Read more

Was this review helpful? 2 0

My name is Martha always use Jane.mudnight velvet took my account because my checks say martha and run my credit so many times it sends me to frenzy thinking...But oh yes i was allowed to buy for a year under Jane and continued to buy under Jane until i went to buy A car and was showed how many times a catalogue company run Martha...Dont do it trash every catalogue u get.... Add comment

  • Oct 02
  • Footwear and Clothing
  • Marietta, Georgia
  • Midnight Velvet Online Order
  • 1
  • 1
  • 127

I have an account that I loved. I paid it off. Somehow, the last payment did not pay it off! About a month later I started receiving a bill from the for 287.00 for merchandise ordered, that I never ordered. It is a totally different account # . I never opened another account and received no merchandise from that account number. Can never get anyone on the phone or to call me. So, through no fault... Read more

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  • Sep 16
  • Footwear and Clothing
  • Cordele, Georgia
  • Midnight Velvet Vip Credit Difference
  • 1
  • 1
  • 227

My son got a pre approval from Midnight Velvet. I HAVE NEVER HEARD OF THIS PLACE. Now here is the good part, he lives an hour away from me and is well over 21 years of age and has his own address. Midnight Velvet gave him credit but attached my social security number to his account because of my high credit score. THIS COMPANY IS VERY SKETCHY! He missed a few payments and they reported it on my... Read more

Was this review helpful? 1 0

I was given a line of credit and they wanted me to pay a percentage down. Thats not giving me a line of credit so i wanted to complain and i was hung up on. The wait time is crazy when you try to call back. Add comment

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