Midnight Velvet Complaints and Reviews

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Midnight Velvet
Main address: Customer Returns 52732-6676 Clinton IA
1-877-787-2674, 800-383-5283, , https://midnightvelvet.custhelp.com/app/ask
  • 36+2 mobile complaints
  • $2.2K claimed losses
  • $59 average
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Love your company.ordered 2 ,dressed and a pocketbook.thiswas back in may.it was over $200.midnight velvet never. Received I also ordered a bed comfortable which is totally horrilbe.please send me a self postage to sent it back it's half flower and the top is all white.people laugh at it.walmart has better items Add comment

  • Jun 23
  • Footwear and Clothing
  • Youngsville, Louisiana
  • Discolored Items
  • 1
  • 12

I brought a few item from midnight velvet l the item were bent discolor the chest door will not close I call several time and complain also sent email never got a reply a few month later when to the bank to get aloan for my daughter for collage I was denie because midnight velvet put on my credit that I hav file bankruptcy keep calling them to get it off my credit because is not so they kept... Read more

Was this review helpful? 2 0

Ordered a pair of shoes in WW the shoes were so beautiful but a MW at best. I didnt mind paying 14.00 + to ship them back. The issue was this I received my first call asking if I could make a payment "today", a month later tried to explain to the woman that I had sent the shoes back, next I was asked to give the tracking number, well luckily I live in a small town one post office, they are... Add comment

  • Jun 07
  • Shopping
  • Macomb, Illinois
  • Catalogs
  • 57

I got a few of their catalogs and one day decided to order a couple of items using the "credit" system they have. Ordering was ok online. Everything was as easy as it could get. My problem started after I hit the send button. One of my items was out of stock and I received several emails about that. It was annoying but the worst was yet to come. Five days later, I got a letter from the mail... Read more

Was this review helpful? 1 0

  • Apr 11
  • Shopping
  • Purchase Delivery
  • 1
  • 40

Ordered 3 items. (2) to One Address which required a Digit Change. Called to get the tracking number as the Confirmation received stated: APRIL 11TH (TODAY) Delivery. I was informed the delivery date was INCORRECT and it would be Delivered tomorrow, and they have NO TRACKING NO to call in 24-48 hrs. to get one. HUH? ? 1) Why do I have a confirmation which shows a TODAY DELIVERY DATE ?2) Why do... Read more

Was this review helpful? 0 1

  • Oct 06, 2013
  • Furniture and Decor
  • Lounger Sofa Bed
  • 4
  • 73
Purchased Lounger Sofa Bed	#VW66982 from Midnight Velvet Online Catalog in 2006, moved last year, requested replacement hardware and instructions to re-assemble furniture - useless without instruction
1 of 3

8/16/2013 Dear Customer Service: I purchased the lounger sofa bed from your online store, and have since moved. I can't figure out how to put it together again. I also may be missing a few of the screws. Is it possible to get a kit of screws and assembly instructions for this sofa? Thank You, K. B. ------------------------------------- 8/18/2013 Thank you for contacting Customer Service. We need... Read more

Was this review helpful? 3 0

  • Sep 20, 2013
  • Online Shopping
  • Cascade Twin Set In Black
  • 4
  • 65

I ordered what looked to be a very pretty tank top and little cover. It was $90.00 AFTER a discount! Plus another $17.95 for shipping! When I received it, I was pretty disappointed in the quality, so I returned it. Since then I have received two bills and still NO credit. And on top of all that I have to pay the $17.95 shipping to me and another $7.95 to ship it back. That is CRAZY!!!!! How is it... Read more

Was this review helpful? 2 0

  • Aug 20, 2013
  • Products
  • Tulsa, Oklahoma
  • Bedspread
  • 1
  • 50

Midnight Velvet is a scam. They don't give you correct information. I ordered as a new customer and they took the entire amount out of my account instead of monthly payments. They need to get people who speak english and can explain to new customers about the company. Very dissapointed, I will never order from them again. I will get my money back! Why do I have to enter 100 words when I just said... Read more

Was this review helpful? 1 1

  • Jun 27, 2013
  • Footwear and Clothing
  • Shoes
  • 1
  • 98

I recently received two catalogs from this company, the 2nd being a "Pre-Selected Catalog and I was supposedly pre-approved for a $400 credit line, so I decided to order a pair of their $59 shoes. I waited patiently to hear from them and today I received a letter informing me that my credit was denied as, "we were unable to verify certain information in your credit line." I have credit with... Read more

Was this review helpful? 3 4

  • Apr 16, 2013
  • Footwear and Clothing
  • Somerset, Kentucky
  • 1
  • 103

OK so i needed a new dress before mothers day I ordered one dress and one suit was sent the request for the deposit and i promptly paid it.however the one dress shipped and the suit said it would not be sent til July so I called customer service the lady told me I could swith the $179 suit out for something of the same value since I had already paid my deposit on that item she canceled it and... Read more

Was this review helpful? 3 1
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