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2.5 Based on 31 reviews
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  • Customers like
    • Products are ok 1
  • Customers don't like
    • Customer service 7
    • Credit department 5
    • Not helpful or honest with problems 2

I paid this company every month for 6 months and they claim they never received the payments.... I mailed an entire packet of paperwork from my bank proving the payments...they claim they never received it... I faxed 12 pages of proof...they claim they never got the fax... on top of all of that...they are rude and disrespectful.....never ever use this site. They are rip off artists....very unprofessional, rude and incompetent! I will now file... Read more

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This company is such a shame. I returned items i purchased the same day items were received because of the quality. Midnight Velvet still charged me $48 for the return. When I called to inquiry about this madness, the rep had the nerve to say returns fees. Seriously??? Do not ever shop this catalog. They make mibey ripping off the consumer. Add comment

I purchase a pair of black classic shoes from your catalog within the last few months after wearing the shoes 3x they are falling apart they cost almost $100 with shipping and I am very upset and think they should be replaced shame on you Sarah Cleary. S Cleary 521 at 845 544 413 I expect excuse that it's 845 544 0 413 Add comment

I received a bill for purchases I never made. Never even had an account with them. I called and the first person I spoke with accused me of lying about my purchases. Hung up s called back and was helped by someone nice. Who told me it was company error that an account was opened in my name. They closed the account and remove all charges. So weird! Read more

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Love all items in catalog!!! Also would love love to purchace VL 650686 Heirloom Rose Comforter...Got to have it.ASAP......I would love to make this my first order.... to make this my first order. Add comment

According to Invoice statement just received today 05/08/2016 from Midnight Velvet they received my mail in order 03/01/2026 reference no. 1659728746 then it says transaction description purchase thank you purchase charges 208.86 Account number 520 028 387 4550 then it says mail your payment no later than 04/06/2016 payment due date 04/15/2016 I've NOT RECEIVED THIS ORDER and I was/am concerned. Was intending to call Monday but I rcvd this... Read more

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It was just a nightmare trying to get my product. It came in to the post office, but damaged so they returned it, then it was delivered to another state first before getting to me and when it came it was damaged again or the same original damaged can never tell. Add comment

I had an account that went to collection I paid the balance in full ask for something saying my balance is paid they told me they will fax it and mail it after 20 days of not receiving a fax nor mail I called back they told me the same than still never received neither one I called again ask for a manager they would not put one one the phone all she could tell me is she will fax and mail it again she was very rude all I want is something saying... Read more

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I tried making a payment over the phone could not get through. Kept asking for my account number, and it still did not work. Tried to make a payment on line. Kept telling me that my password and email didn't match. I kept resetting did not get any where. Bad business Add comment

You charged me for an item that i never recieved i been called by credit report pliz call me i am disputing this to have this taken off call me 919-521-6002 Add comment

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