Midnight Velvet Complaints and Reviews

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Midnight Velvet
Main address: Customer Returns 52732-6676 Clinton IA
1-877-787-2674, 800-383-5283, , https://midnightvelvet.custhelp.com/app/ask
  • 44+7 mobile complaints
  • $2.4K claimed losses
  • $47 average
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  • Sep 27
  • Footwear and Clothing
  • Minneapolis, Minnesota
  • Defective Items Return
  • 45

I ordered one pleather jacket from Seventh Avenue website, and one gold ring off Midnight Velvets site. Same company owns both. My jacket arrived smelling like horrible chemicals. I have been forced to not use it yet trying to get rid of this stench! Seventh Avenue knows the issue& promised me twice now two separate discounts o my item. My bill did not show any reduction and I refused to pay... Read more

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  • Sep 18
  • Footwear and Clothing
  • Medicine Hat, Alberta
  • Order Processing
  • 1
  • 1
  • 79

After returning an item, I am getting the run around on my refund. The company policy states that they will mail a check!!! I'm so pissed off because I paid with my debit card so thats how I want my money back not no bleeping check!!! I am so done with this low budget company!!!!!! 5 thumbs down!!! I spent hours of my time on the phone. I have called an spoken with supervisors who try an state... Read more

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They charged 50 dollars because they said I have past due amount and that is not true I paid my bills on time when I call nobody answer my questions. Add comment

I've Never had an issue with midnight velvet everything I bought was as described arrived in a timely fashion and I love the products. Add comment

Mine said I was preapproved and I was really approved for the amount stated. Maybe your credit changed from when you was preapproved and that's why you was denied. As far as the perfume . It states what size it is usually the picture is bigger then the actual size . I ordered from them and was pleased Add comment

     

  • Aug 30
  • Shopping
  • Order Processing
  • 1
  • 1
  • 97

THEY SAY YOU ARE PRE-APPROVED THEN DENY YOU I HAVE NEVER SEEN A COMPANY EVER LIE LIKE THAT LIKE ORDER OUR STUFF AND YOU CAN'T RECIEVE IT WITHOUT PURCHASING IT WITH YOUR MONEY BECAUSE YOU DIDN'T PASS OUR CREDIT SCORE -ARE YOU SERIOUS STOP SENDING YOUR TRASH CATALOGS TO MY HOUSE BECAUSE THEY ARE GOIN STRAIGHT TO THE TRASH BARREL......YOU ARE NOTHING MORE THAN HUSTLERS THAT SELL DRUGS ON THE STREET... Read more

Was this review helpful? 6 2

     

  • Aug 27
  • Shopping
  • Denver, Colorado
  • Good Experience
  • 21

Now I am shocked, I have Midnight Velvet catalog and I have ordered a couple of things with my preapproval and then I made payments, I have NOT yet have any problems with them at all! So far I am happy with them!! If I need anything else I will shop here again. I have a few on my list and will buy it here if I cannot find any where else. I am sorry for the rest of you that had a bad expereinced... Read more

Was this review helpful? 1 0

     

  • Aug 21
  • Footwear and Clothing
  • Grand Rapids, Michigan
  • Scam
  • 222

STAY FAR AWAY FROM BLACK VELVET AS YOU CAN THEY ARE A SCAM. when you call them to inquire about the Pre Approved credit line they become irritated. They have to run a credit check and tell you rather you are approved or not. Then they proceed to ask you for down payment up front. The catalogs they are sending out is very misleading and should be a law against doing such false advertising. Every... Read more

Was this review helpful? 7 10

     

  • Aug 20
  • Footwear and Clothing
  • Albuquerque, New Mexico
  • Subscription Cancellation
  • 8
  • 8
  • 165

Why does the catalog you get in the mail contain almost all black accessories and mostly black models all the sudden lol are you all afraid the rioting will make it to your stores and if it does maybe someone in the crowd will stand up for your store and say, Hey Yall they have black models in their catalogs so let's not loot it, tear it up and burn it down Otay? And the crowd yells ok we won't!... Read more

Was this review helpful? 1 13
 
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