Submit ›
  • Customers like
      No items
  • Customers don't like
    • Credit department4
    • Customer service3
    • Way they handle returns1

I was given a line of credit and they wanted me to pay a percentage down. Thats not giving me a line of credit so i wanted to complain and i was hung up on. The wait time is crazy when you try to call back. Add comment

  • Aug 07
  • Footwear and Clothing
  • Chicago, Illinois
  • Shoes
  • 247
  • REVIEW RATING 5/5

I had to return shoes and I would have a bill paid in full the collections department called and told me I hade to pay for them, I told that I was waiting for return label and that would clear my bill. I was then told that my bill would double. This was the most horrible person I asked to speak to his supervisor, and the same man came back trying to change his voice I then ask to be changed to... Read more

Was this review helpful? 2 0

I CALLED AND WAS INTERRUPTED BY ANOTHER CALL. SOMETHING TOLD ME TO GOOGLE REVIEWS. THANK YOU. AND I GAVE HER THE KEY CODE. I WILL WATCH MY CREDIT REPORT. CREDITKARMA.COM Add comment

Good company love them, honest company. Add comment

I order one pair of pants from,this company 59.00 following paid 70.00 dollars and still being bill for more charges,so am going tomorrow pay it and more to see were this lends me... good company for first time buyers. Add comment

  • Jul 24
  • Online Shopping
  • Fort Washington, Maryland
  • Midnight Velvet Return Policy
  • 153
  • REVIEW RATING 4/5

I returned a suit in 2013 and they still tried to charge me full price for the item. I am now fighting the credit bureaus because Midnight Velvet turned the issue over to the credit agency's. I refuse to pay for something I do not have. I spoke with them on several occasions to make sure the item was returned and asked them, why. I was told that I did not return it in a timely manner. They never... Read more

Was this review helpful? 1 1

  • Jun 23
  • Footwear and Clothing
  • Indianapolis, Indiana
  • Midnight Velvet Card
  • 438
  • REVIEW RATING 5/5

I've been a customer of Midnight Velvet and their sister companies Through The Country Door and Seventh Avenue for over 10 years. I have ordered and paid down well over $10,000 worth of merchandise. A few years ago, I paid off the latter two credit lines of $2,500.00 each. I have a total balance of $230.00 on the Midnight Velvet card. A couple months ago, I got very ill and missed 2 payments.... Read more

Was this review helpful? 8 0

  • Jun 22
  • Footwear and Clothing
  • Hopkinsville, Kentucky
  • Return Policy
  • 177
  • REVIEW RATING 5/5

I ordered an item from Midnight Velvet and returned it a week later because of poor quality. I returned it using the return label inside the box. About 3 weeks later I get a bill for a balance of $22.85. I expected to pay postage for returns but this is a bit much. I had No previous balance with them. I called the same day I received the bill in the mail. The customer service rep that I... Read more

Was this review helpful? 5 1

  • May 15
  • Online Shopping
  • Cordova, Alabama
  • Return Policy
  • 184
  • REVIEW RATING 5/5

i return a item. i was charge for shipping to my house and back to the company (19.90) why! I spoke to a RUDE saleperson. She spoke to very loud. I have purchase items from this company, but no more. You have lost a customer. Why was I charge for shipping twice. I didnt like the stuff. The earrings was made very poorly and a bag was to small for me. The sale person should not engage with... Read more

Was this review helpful? 4 0

You have a supposed to be mine for $268 I no nothing about it is showing up on my credit score act#8998344655550 sandy Larkins Add comment

Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Midnight Velvet. However, many companies do monitor reviews on our site.

 
×
You are reading about Midnight Velvet.
Filing a new complaint about
×