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    • Customer service 6
    • Credit department 4
    • Way they handle returns 1

Love all items in catalog!!! Also would love love to purchace VL 650686 Heirloom Rose Comforter...Got to have it.ASAP......I would love to make this my first order.... to make this my first order. Add comment

According to Invoice statement just received today 05/08/2016 from Midnight Velvet they received my mail in order 03/01/2026 reference no. 1659728746 then it says transaction description purchase thank you purchase charges 208.86 Account number 520 028 387 4550 then it says mail your payment no later than 04/06/2016 payment due date 04/15/2016 I've NOT RECEIVED THIS ORDER and I was/am concerned. Was intending to call Monday but I rcvd this statement in the mail today. My order included a special shipment of one item be shipped to a... Read more

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It was just a nightmare trying to get my product. It came in to the post office, but damaged so they returned it, then it was delivered to another state first before getting to me and when it came it was damaged again or the same original damaged can never tell. Add comment

I had an account that went to collection I paid the balance in full ask for something saying my balance is paid they told me they will fax it and mail it after 20 days of not receiving a fax nor mail I called back they told me the same than still never received neither one I called again ask for a manager they would not put one one the phone all she could tell me is she will fax and mail it again she was very rude all I want is something saying my balance is 0 I am trying to buy a home and can not get this info from Midnight Velvet Read more

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I tried making a payment over the phone could not get through. Kept asking for my account number, and it still did not work. Tried to make a payment on line. Kept telling me that my password and email didn't match. I kept resetting did not get any where. Bad business Add comment

You charged me for an item that i never recieved i been called by credit report pliz call me i am disputing this to have this taken off call me 919-521-6002 Add comment

i was very unhappy thia experience i had a piece of jewlery that was poor quality and not to my expectation i tried to return it which was 2 weeks later I was told by rep I could not and waited too long which was unfair and could not understand why Add comment

Husband bought earrings for my birthday..supposed to be 14K but they bent and we called and they said to return them. Store sent a new pair and they did the same thing (Don't they believe they were 14K gold). I called and they said to return the earrings again and they would credit our account. When I went to order something in return for the credit, they said we had no credit coming, that the second pair was not a replacement. They did advise receipt of the second pair and would not give credit, so in essence, we received nothing for... Read more

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Manatt little bit claims I ordered or someone ordered from their catalog I have never seen your catalog I did not want their catalog how can someone pick up a catalog and order something my name Add comment

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