3.1
  • Credit Department2 votes
  • Customer service1 votes
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  • Feb 10
  • Footwear and Clothing
  • Fayetteville, North Carolina
  • Credit Card Acccount
  • 261
  • REVIEW RATING 5/5

Please don't be fooled by their approved credit card offers you receive from this company. ITS FALSE ADVERTISEMENT. I didn't apply for deffered payments. This is crazy; business' have been sued for lesser reasons. The products are great but not worth the hassle you receive when making orders. I have closed this account and decided to use other true advertisement accounts for my shopping needs.... Read more

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  • Jan 28
  • Products
  • Cleveland, Ohio
  • Catalog
  • 2
  • 2
  • 212
  • REVIEW RATING 5/5

I HAD CREDIT REPORT DONE AND TO MY SURPRISE THERE WAS UNPAID ACCOUNT MIDNIGHT VELVET,GINNY'S, AND SWISS COLONY ALL THESE COMPANY HAVE THE SAME ADDRESS. IF YOU HAVE GOOD CREDIT THEY WILL SEND YOU A HIGHLY DANGEROUS CATALOG IF YOU DO NOT DESTORY THIS CATALOG AS SOON AS YOU RECIEVE IT. ARE IF IT FALL INTO THE WRONG HANDS ANYBODY AND I MEAN ANY BODY CAN BUY PRODUCT IN YOUR NAME THEY NOT USE CREDIT... Read more

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  • Jan 27
  • Online Shopping
  • Butler, Pennsylvania
  • Online Order
  • 113
  • REVIEW RATING 4/5

i made an order on the 22nd and it was received on the 23rd understandable for that part.... however... I had got 2 day shipping on my order of 3 items. I waited and waited used the tracking which was slow and never correct not to mention each one of my items has been shipped by its own box!!! Each has a suddenly different shipping number not to mention the fact I am still waiting on my 3rd... Read more

Was this review helpful? 1 0

  • Jan 05
  • Footwear and Clothing
  • Bisbee, Arizona
  • Jeans
  • 177
  • REVIEW RATING 5/5

My mother sent me an order of jeans that were to big. I was unclear about their exchange policy. I can't tell you how many people I had to speak to. To finally have someone say they knew what I needed to do. Well the information was still incorrect because when i got home from vacation 2 weeks later. The original box with the wrong size jeans. Was sent back to me and sitting on my porch. I just... Read more

Was this review helpful? 3 0

I have been dealing with them for about 3 years was about 3days last made an order for Xmas wouldn't send it I have never made a downpayment they wwanted 90$ really messed up Xmas thanks mnv Add comment

  • Dec 11, 2014
  • Footwear and Clothing
  • Rockport, Texas
  • Payment Plan
  • 2
  • 2
  • 368
  • REVIEW RATING 5/5

Just wait. They will *** too. Just a matter of time. I have been with them for one year. Paid my bill early plus some extra at times. To stay in good standing. I'm one that takes great pride in paying my bills on time or early. I had to go into the hospital for a major surgery. I was in CC for ten days. I missed one 25 dollar payment. As soon as I could I called them. They were so rude to me... Read more

Was this review helpful? 6 0

  • Dec 05, 2014
  • Footwear and Clothing
  • Salt Lake City, Utah
  • Return Policy
  • 152
  • REVIEW RATING 4/5

I ordered items from the company back in October. Returned items within the return window allowed. I was charged a $10 late fee which the rep placed me on hold for 15 mins before she could explain. Then came back and said it would be removed. Now thus is after I received a threatening credit letter. I then asked why I was being billed for $37.40. After being placed on hold almost 20 mins this... Read more

Was this review helpful? 0 1

  • Dec 04, 2014
  • Footwear and Clothing
  • Norman, Oklahoma
  • Online Order
  • 1
  • 1
  • 124
  • REVIEW RATING 4/5

Trying to place an order with Midnight Velvet is like me asking the President to come visit me.. never happen.. stayed on the phone fie a whole 40 minutes listening to a recording....to have no one ever come on the line . Placed an order on line have not received a response yet...keep saying ...check back in 24 hours... the 24 hours have come and gone 20 times and more.. still waiting. This is... Read more

Was this review helpful? 0 0

Never received order after paying down payment. Now fighting to get $$ back. Add comment

  • Nov 15, 2014
  • Footwear and Clothing
  • Royal Oak, Michigan
  • Positive Experience
  • 564
  • REVIEW RATING 5/5

I received a catalog and had not heard of Midnight Velvet before but the clothes were pretty. I did a little internet search to assess their reputation; nothing too stressful. There was a pre-approval so I placed an order online; a pair of embroidered jeans, skirt, and 3 sweaters. They sent an email confirmation and received the order less than a week later (with standard shipping) and am so... Read more

Was this review helpful? 7 2

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